Politique d’expédition

Shipping Policy

All items sold on Photocations are produced to order by our print fulfillment partner, WhiteWall, a multi-award-winning photo lab recognized for gallery-quality prints. Because each piece is custom-manufactured for your order, production and delivery times differ from standard retail shipping.

Production Time

Once your order is placed, production begins after the 2-hour cancellation window has passed. Production times vary depending on the product type, size, material, and finish selected, and are shown at checkout and in your order confirmation, expressed in business days (Monday–Friday).

Delivery Time

Estimated delivery time depends on the product configuration and your delivery country, and is displayed in your cart and order confirmation before you complete your purchase. Delivery is carried out Monday to Friday. Please note that we currently do not offer express or expedited shipping options.

Multiple Items and Packaging

If your order contains several items, they are generally dispatched together, though they may arrive in multiple packages depending on size and product type, to prevent damage during transit. Framed wall art is typically packaged individually. Photo books and calendars are always shipped separately from other items, which may result in an additional delay of approximately 2 business days for those products.

Carriers

Orders are shipped via trusted carriers (such as DHL or equivalent regional partners). For larger formats, a white-glove delivery option with two-person carry-in service may be available at checkout for an additional fee; please note this option results in a longer delivery time.

Discreet Packaging

For your privacy, packages are shipped without external branding referencing WhiteWall or the production partner.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the size, quantity, and weight of your items, as well as your delivery destination, and will be clearly displayed before you complete your payment.

International Orders & Customs

For deliveries outside the European Union, your order may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in our shipping fees or product prices.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status at any time from your account.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at info@photocations.com with your order number (and photos of any damage, including packaging) so we can resolve the issue promptly with a replacement or refund.